Delivery & Returns

Please Note. Due to adverse weather conditions some orders are taking longer to deliver than normal. Our couriers are doing their utmost to get your parcel to you.

Deliveries

Posted goods will be by Royal mail £4.50, 24 Hour delivery by Courier £7.50  Delivery times will be from the date of despatch not the date of ordering. Post will take upto 4-5 working days. Courier will be 24hour. 24 hour deliveries must be processed before midday.Saturday Delivery before 1pm £25 available if orderd by 12 noon on the Friday.You will be contacted by e-mail for any goods that are out of stock, giving you the option to cancel or await the next delivery, for which we will keep you regularly updated. If you live in Highlands and Islands please select the correct postage service as this will only result in the order not being processed and delays to deliver if it is incorrect. Please note, if delivery is attempted with no response (with no fault by ouselves or our carrier) on some occasions there will be a return charge as levied by the carrier. This will be deducted from your refund.

24 hour deliveries must be processed before Midday. You will be contacted by e-mail for any goods that are out of stock, giving you the option to cancel or await the next delivery, for which we will keep you regularly updated. If you live in Highlands and Islands please select the correct postage service as this will only result in the order not being processed and delays to deliver if it is incorrect.

UK Delivery Information 
The following options are available for deliveries in the UK Mainland.
Please select carefully to avoid delays in delivery.


 
 
UK Standard Delivery £4.50  Standard delivery for all UK mainland addresses.
(Excluding Highlands and Islands) 4-5 Working Days
UK
Next Day Delivery
£7.50   Next Day Delivery (If ordered by Mid-day) dispatch for all UK mainland addresses. Next Working Days Only.Does not include weekends(Excluding Highlands and Islands & NI)
UK
48 Hour
Highlands
& Islands
£16.50
Delivery within 48 Hour of dispatch for all Highland & Islands & NI.Addresses
Please Pick this option to avoid any delay to Higland & Islands
Saturday
Delivery
£14 Saturday Delivery
Must be Orderd by Mid Day Friday
Excluding Highlands & Islands 
Saturday
Delvery
Before 1pm
£25 Saturday Delivery before 1pm
Must be Orderd by Mid Day Friday
Excluding Highlands & Islands
Sunday
Delivery
£20 Sunday Delivery
Must be Orderd by Mid Day Friday
Excluding Highlands & Islands

International delivery Information

The following options are available for International deliveries.
Please select carefully from the drop down box, when you are asked to do so at the checkout process. The list below is for your information only

Zone 1 £20.00 France,Belgium,Germany,Netherlands,Luxembourge,Ireland.
Zone 2 £28.00 Austria,Czech Republic,Denmark,Italy,Slovakia,Spain.
Zone 3 £35.00 Croatia,Estonia,Finland,Hungary,Poland,Portugal,Slovenia,Sweden
Zone 4 £48.00 Bulgaria,Greece,Latvia,Lithuania,Romania,Ukraine.
    Countries not listed above please email for a quote.


Returns
Policy

Goods purchased from our Poivre Blanc & skiplusonline website carry a 14 day money back guarantee from the date of the invoice. All goods must return in perfect condition with the receipt with all labels still attached and all the packaging. Goods are returned at customer’s own expense and are the responsibility of the customer until they have been accepted back into the store. We strongly recommend a recorded or courier delivery service for this purpose for your own protection. Skiplusonline will not accept smelly, smokey or soiled goods! The above applies for full refunds and exchanged goods. Carriage will be charged on all goods exchanged and returned to customer.

Faulty Items.
Any Faulty items should be returned with a covering letter stating the exact fault with the item. No decision of the action to be taken regarding the goods will be made until the item has been inspected by a member of our returns staff. If agreed faulty we will cover the cost of any reasonable return postage due.(we will not pay for special courier services)
 

Return Address For Exchange or Faults

Ski Plus Ltd
International House
Navigation Road
Chelmsford
Essex
CM2 6HX
 
Please mark on delivery label “Exchange” or “Faulty”