Terms and Conditions

online products

The entire products shown on this site are available from our shop, Ski Plus in Chelmsford. Colours shown or listed have been displayed as accurately as possible, but due to your own computer monitor we cannot guarantee the accuracy of colour you will be viewing. Please take this into consideration when purchasing goods from Skiplusonline.

Refunds & exchanges

Our e-shop will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 14 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging have to be in unused. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of 5 euro.

Availability

We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. Our e-shop will try to inform you as soon as possible when this occurs and give you alternative options if possible.
 

Delivery

Posted goods will be by Royal mail £4.50, 24 Hour delivery by Courier £7.50  Delivery times will be from the date of despatch not the date of ordering. Post will take upto 5-7 working days. Courier will be 24 hour (Working Days. EG. Order Friday ,Delivery Monday). 24 hour deliveries must be processed before Mid-Day. Saturday/Sunday delivery must be placed by Mid-day Friday.You will be contacted by e-mail for any goods that are out of stock, giving you the option to cancel or await the next delivery, for which we will keep you regularly updated. If you live in Highlands and Islands please select the correct postage service as this will only result in the order not being processed and delays to deliver if it is incorrect.

Lost or damaged items

You understand and agree that our e-shop shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Our e-shop will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

 

Faulty Items.

Any Faulty items should be returned with a covering letter stating the exact fault with the item. No decision of the action to be taken regarding the goods will be made until the item has been inspected by a member of our returns staff. If agreed faulty we will cover the cost of any reasonable return postage due.(we will not pay for special courier services)
 
Return Address For Exchange or Faults
 
Ski Plus Ltd
International House
Navigation Road
Chelmsford
Essex
CM2 6HX
 
Please mark on delivery label “Exchange” or “Faulty”

 

Copyright

The Poivre Blanc UK web site, including the registered brands and logos are intended for personal, non-commercial use by all users of this site. You may download, print and store selected portions of the sites content, provided you only use these copies of the content for your own personal, non-commercial use and do not copy or post the content on any network computer or broadcast the content in any media. Also you must not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Ski Plus Ltd reserves complete title and full intellectual property rights in any content you download from this web site.
Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from Ski Plus Ltd.
 

Disclaimer - Warranties and representations

Ski Plus Ltd uses reasonable endeavours to make the  Poivre Blanc UK site easy to use as possible and free of problems. Ski Plus Ltd makes no (and expressly disclaims all) warranties or representations of any kind, express or implied by operation of law or otherwise including but not limited to warranties of satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, completeness and/or currency, with respect to this site or its contents including but not limited to all information accessible via this site, products and materials, text graphics, hyperlinks and with respect to sites accessed from the Skiplusonline website.